Matcha Green Tea Powder and Leaves

We are a specialty Japanese matcha green tea store.

Japanese Matcha Green Tea Store Ochadokoro Sanwa

Terms of Use

Settlement of the bill within 10 days after your order will be appreciated.
When you make a T/T remittance, please pay also for the bank transfer fee.

We will be ready to ship your order within 1 week after confirmation of your payment.

We will send our products by EMS,SAL or Takkyubin(Takkyubin is a domestic delivery in Japan).
The total shipping weight includes contents, tare, gift box, shipping carton, etc.

Some accessories have no commercial value.

Any tax, any duty and other expenses incurred outside Japan to be paid by the customers.

All sales are final(N0 REFUND/NO EXCHANGE).

Ochadokoro Sanwa Terms and Conditions


Welcome to Ochadokoro Sanwa. Through the use and by accessing this website, users agree to be legally bound to the terms and conditions set forth herein. If, for any reason there is a disagreement with any of the terms or obligations below, you may choose to exit and cease any use of the website.

Terms of Use

This website and any content located on thereof, including but not limited to writings, images and any other information provided deemed to be proprietary is owned by Ochadokoro Sanwa. The content is protected by copyright, trademark and other intellectual property laws. Therefore, users are prohibited from using such content for any commercial purpose without the express written consent of Ochadokoro Sanwa.

Users are required to use the website, its content or any of its offerings for their intended purpose. Any inappropriate use may terminate a user’s access or result in a lifetime ban and, if damages are found to be caused, may result in legal and financial liability.

Intellectual Property

The website and any original content located or mentioned therein, is the ownership of Ochadokoro Sanwa and protected under copyright and trademark laws. Therefore, users are prohibited from copying, reproducing, modifying, distributing, displaying or using any content of the website without the owner’s express written permission. If any user is found to have used any original content without permission, they will be subject to legal and financial liability to the fullest extent of the law.

Limitation of Liability

The products showcased on our website as provided exclusively on an “as-is” basis without warranties of any kind, express or implied. We do not guarantee that the products provided will meet your expectations for its intended purposes. In no event shall we be liable for damages of any kind, including but not limited to, direct, indirect, incidental, special, or consequential damages related to the use of inability of used of the products.

Payment Terms

All payments made on the website must be made using the approved methods at the time of purchase. Such available payment methods may include credit cards, debit cards, Paypal or any other forms of electronic payment. All prices displayed are in Japanese Yen and subject to taxes, duties, or levies based on the user’s location, in which the user has to bear all additional charges regardless. We reserve the right to change our prices anytime and without notice. Settlement of purchases within 10 days of order will be strongly appreciated. All T/T remittance payment for products has to include payment for bank transactional fees.

Warranties, Returns and Refund Policy

All products are sold on an “as-is, where-is” basis. All products sold are considered final sale and will not be eligible for return/ exchange/ refund regardless of the circumstances.

Delivery and Shipping

All products will be ready for shipping within 1 week after confirmation of payment. Products will be sent via EMS, SAL or Takkyubin (Japan’s domestic delivery service). The total shipping weight is inclusive of the products, tare, gift box packaging, shipping cartons, etc. Please take note that some accessories do not have any commercial value. Japan Post is only responsible for shipment of products from Japan to user’s country custom, from there on, the user has to bear all liability and liaise with his/her country’s postal system. In the event that products are damaged while in transit with Japan Post, refund of products under the net price of ¥200,000 will be insured. Shipping fees are strictly non-refundable.

Governing Law

The terms and conditions provided herein are governed under the jurisdiction where the website is located in the country of Japan in accordance with METI (“Governing Law”). Any products followed by the website are in accordance with governing law.

Any action, complaint, or legal filing made by a user of the website shall be made in a court located within the bounds of governing law to which the website must consent.


The terms and conditions mentioned herein may be modified anytime, and at our sole discretion, by posting the amendments on this webpage and mentioning its date. The continued use of this website, following the posting of any changes to the terms and conditions, constitutes acceptance of those changes. It is not required for us to give notice to users when terms are updated.

Privacy Policy

Our privacy policy is located at and governs the collection, management, and disclosure of how we use personal information of users on the website. Depending on the laws located in a user’s country, they may be entitled to certain rights regarding their personal informations.

Acceptance of Terms

Through the use of this website, all users agree to be bound by the terms and conditions mentioned herein. If you do not agree to any portion of these terms, you are strongly discouraged from using or accessing this website. If any changes, amendments, or updates are made to these terms and conditions, acceptance of such updated terms are agreed to at the time of accessing this website.